Afilias' specialized technology makes Internet addresses more accessible and useful through a wide range of applications, including Internet domain registry services, Managed DNS and award-winning mobile Web services.
The Customer Support Analyst is responsible for troubleshooting and resolving customer issues as they relate to Afilias registry services. Under minimal supervision, provides user support, general problem analysis and resolution, technical assistance, and training for registry services. Acts as Subject Matter Expert and represents Customer Support in related projects, including producing documentation, CS affecting / related projects. May lead or guide the work of others.
Main purpose of the position
To assist with the support and maintenance of production applications, systems infrastructure and other services maintained by the Support Operations team.