Afilias' specialized technology makes Internet addresses more accessible and useful through a wide range of applications, including Internet domain registry services, Managed DNS and award-winning mobile Web services.
Work @ Afilias
Afilias is committed to providing secure, reliable, scalable and globally available technology for numerous areas of Internet infrastructure services. We have a long history of commitment to open source technology and standards based solutions that further the development of the Internet for everyone. The quality of our workforce is reflected in the company's accomplishments and in the dedication of our staff. Everyone's contribution matters.
We believe in a cooperative work environment and are committed to the professional development of employees. In addition to competitive salaries, we offer no-cost or low-cost medical, dental and vision insurance for employees, and life and disability insurance; flexible work hours, possible work-from-home arrangements, and opportunities for advancement.
Creative, bright, and hard working team members are at the roots of Afilias' success. They each share the vision and commitment of the best team in the industry. Our company is the right place for individuals seeking opportunities full of challenge, dedicating themselves to making an impact, and thriving in a dynamic, collaborative team environment.
Afilias strives to create a work environment that is conducive to learning and growth, both professionally as well as interpersonally. We rely on a team based structure that highly values communication and collaboration within the group. The application of combined ideas and knowledge allows our organization to excel in our industry, and enables our employees to develop new skills and enhance their capabilities.
Customer Support Analyst
The Customer Support Analyst is responsible for troubleshooting and resolving customer issues as they relate to Afilias registry services. Under minimal supervision, provides user support, general problem analysis and resolution, technical assistance, and training for registry services. Acts as Subject Matter Expert and represents Customer Support in related projects, including producing documentation, CS affecting / related projects. May lead or guide the work of others.
To configure, support and maintain Afilias’ custom-built software in pre-production and production environments. Work with members of Operations, Development and Quality Assurance departments to plan, schedule and promote changes to production systems.
• perform system administration tasks in a third-party hosted environment with a focus on maintaining Afilias' production software (e.g install software, troubleshoot system problems to effective resolution)
Afilias's top level domain portfolio is second only to the .com and .net behemoths. We are the engine that drives much of the world's top level domain infrastructure including .org, .info, .mobi and many other TLDs.